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接待泰国客户时,除了“萨瓦迪卡”你还需要知道这些!Reception to Thailand Custo...

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发表于 2015-12-14 16:26:55 | 显示全部楼层 |阅读模式
环球跨境通
前段时间,阿连有幸到有着“微笑之都”美称的泰国拜访客户,印象最深还要数泰国客户在接待我们过程中的用心和体贴。礼尚往来,那么我们又怎样才能让泰国客户感到宾至如归呢?阿连的独家秘诀大放送,不看后悔喔!
Not long ago, luckily, I visited customers from Thailand which enjoys a reputation as “nation of smile”. Their attentive and considerate reception impressed us a lot. As a saying goes, courtesy demands reciprocity, how can we make Thailand guests feel at home? I will share my tips!


接待细节需知 Reception details need to be known
1、接待前,可以提前了解客户公司和客户的泰文名字,接见客户前准备好名牌,并打上客户的泰文名字;这是因为我们的阅读时都会对自己的母语特别敏感,同时可以增加客户的好感。
Before receiving, you can know their company and their own names in Thai in advance, preparing their name tag in Chinese and Thai because people always are sensitive to their mother tongue so customers may much appreciate us.


2、引领客户先上洗手间,特别是长途跋涉来到的客户;当客户到达公司时,我们习惯性都会引领客户到会议室或者是办公室,其实这个时候可以适时的问一下客户是否需要先要去一趟洗手间,这也是为客户着想的体现。
Lead customers to the bathroom, especially for those who have a long journey; when they arrived, we are accustomed to lead customers to the conference room or office, in fact, you can timely ask customers whether they need to go to the bathroom which shows your concern to them.


3、提前查好当天的汇率,也可以悄悄的为客户配上计算器。
Check up the real-time exchange rate, and provide a calculator.


4、如果涉及到双方都需要使用手提电脑的问题,那么请准备多功能拖板和不同接口的转换线,以备不同型号的电脑需要用到不同类型的接口。
If both sides need to use a laptop, then please prepare multifunctional power strip and different interface conversion cables, to prepare for different types of computer.


饮食习惯需知 Eating habits need to be known
1、在接待的过程中要适时的加饮品和加冰;由于泰国属于东南亚国家,受热带季风气候影响,所以无论他们喝水或者喝茶都喜欢加入超过半杯的冰。有条件的公司请准备好冰块,没有冰块也要准备好冰饮喔!当然一些小点心也是必备的,可以提前摆好在每一位的客户位置前。另外其实很多外国人使用玻璃杯时都喜欢用吸管噢,所以你懂哒!
During the reception, you should timely add drinks and ice; since Thailand is a Southeast Asian country, by the influence of tropical monsoon climate, they like adding more than half a cup of ice whether they drink water or tea. If possible, please prepare ice or iced drink! Certainly, a number of snacks are also necessary. You can put it in front of customers’ seats in advance. In fact, a lot of foreigners prefer to use a straw when using glass. So you know what to do!


2、泰国人吃的食物除了以酸甜为主以外,还喜欢海鲜。在我们看来,潮汕、闽南的口味的海鲜餐是比较适合他们的饮食习惯的。所以与泰国客户用餐,如果附近没有泰国餐厅,可以挑选潮汕、闽南的海鲜餐。如果都没有的话,那也可以选择M记和K记。更贴心的是,你还可以提前到超市准备一支泰式甜辣酱喔!
In addition to the favor of sweet and sour, Thai people also like seafood. In our opinion, seafood meal with taste of Chaoshan, Fujian suit them. Hence, when having dinner with Thai customers, if there is no Thai restaurant nearby, you can choose some from Chaoshan and Fujian. If not, you can choose McDonald or KFC. Considerately, you can prepare Thai sweet chili sauce!


嘿嘿~以上招数都用上,保证你本次生意谈的妥妥的 ,说不定还可以建立长期的友好合作关系呢!连粉们若是成功,请报答阿连以榴莲么么哒!
Your negotiation must come to an good result if you use the above tips, perhaps you can even establish long-term friendly relations of cooperation! If you succeed, just give me a “榴莲” (durian) because I am “阿连”!

原创作品,欢迎转载,请标明出处:外贸连(微信号:LWG-8888)
发表于 2015-12-15 08:36:48 | 显示全部楼层
谢谢分享,不错的建议。。。。。。。
 楼主| 发表于 2015-12-21 11:19:56 | 显示全部楼层
Laura_shu 发表于 2015-12-15 08:36
谢谢分享,不错的建议。。。。。。。

 楼主| 发表于 2015-12-21 11:19:58 | 显示全部楼层
Laura_shu 发表于 2015-12-15 08:36
谢谢分享,不错的建议。。。。。。。

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