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[英文学习] 外贸常用口语句式

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发表于 4 天前 | 显示全部楼层 |阅读模式
有些时候,一通电话的效果远远好过邮件漫长的你来我往,下面给大家列举一些英语电话的常用句式,在给买家打电话前,不妨多加练习~

开场


Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好,我是x公司的xx,请问您是Smith先生吗?

对方不在或正忙


Could you please take a message? Please tell her/him that…

I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息,告诉他……

When is a good time to call?
什么时候方便我再次来电?

When is she/he going to be back?
他什么时候回来?

Could you tell him/her that I called, please?
能否转告他我找过他?

Could you ask him/her to call me back, please?
能否转告他请他回电给我?

Okay, thanks. I'll call back later.
好的,谢谢,我待会儿再打来。

有事说事


I'm calling to ask about/discuss/clarify…

I just wanted to ask…

I'm calling about/because…

I'm calling to follow up on…
我打电话来是为了……

纠正对方的说法


I'm sorry, but I think there has been a misunderstanding…

I'm sorry, but it's not quite right.
不好意思,但我想您有所误解……

与买家确认重要信息


Let me see if I got that right.

When you say…do you mean…?

So if I understand you correctly…

Just to confirm, …

Just to clarify, you said…

I'm not sure I understand. Did you mean…?
再跟您确认一下,您的意思是……

没有听清买家在说什么


I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思,我没听清,您能重复一遍吗?

Would you mind spelling that for me?
您能把这个拼写一下给我吗?

Would you mind slowing down?
您能说慢一点吗?

Would you mind speaking up a little bit?
您能说大声一点吗?

当通话质量不好时


I'm sorry, could you speak up, please?

Would you mind speaking up a bit?
您能说大声一点吗?

I'm sorry I can't hear you very well.

I think we have a bad connection.
不好意思线路不好,听不清楚。

挂电话时


I will follow up with the requested information soon.
我会尽快跟进您所需的信息。

I will keep you updated on our progress.
有新的进展我会及时通知您。

Thank you for your time. Have a great day!
谢谢,祝您愉快!

给买家打电话前的准备工作

01
预约
为了不打扰对方生活工作,跟买家通电话前最好预约一个时间,这样就不会引起买家的反感

02
FAQ
准备好所能想到的有关产品、有关公司的问题和答案,以便第一时间为买家解决疑问

03
录音APP
对于听力不太好的外贸人,可以试试在手机里装个电话录音APP,这样即使一开始没有听清客户说的话,挂断电话后也可以通过录音反复确认
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